Jambo Mall guarantees to deliver the best shopping experience at all levels from ordering, delivering, and payment. Our team guarantees that all steps and guidelines are followed to see that your item is delivered to you safely and as per the agreed time. All you have to do is make your order and allow us to do the rest.

Tracking my order

You can track your order: click on the option “track your order,” link provided in your order confirmation email. For inquiries, you can contact our customer service call center at 254-114239979 or email us at or support@jambomall.com.

Kindly note

You can opt not to pick a commodity on delivery. However, this only applies if the item was not the one you ordered or has defects such as it is not in good shape. You can view our return policy, and we will guide you.

Note: orders shipped internationally, like China, might require an additional shipping fee of KSh 1500 per k.g

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